Ambient Scribe & Microphone Troubleshooting
Fix microphone permission errors, listening failures, and transcription issues for the palmER mobile app and web platform.
Most issues are solved by checking microphone permissions. Here are quick fixes for the most common Ambient Scribing problems.
On a phone, use the app
For bedside scribing, the palmER mobile app is the most reliable option. It listens in the background, keeps your screen awake during a session, and keeps uploading even if your connection drops. Install it from Installation and Accounts.
Common Issues
Audio Quality Tips
Good audio quality leads to better transcription and documentation:
- Place your phone close to the conversation, within 3 to 4 feet.
- Speak clearly. The AI handles medical terminology well, but mumbling reduces accuracy.
- Minimize background noise when possible. The transcription handles typical ED ambient noise, but quieter is better.
Still Having Issues?
If you've tried the solutions above and still need help:
Contact support
Click your email in the bottom-left corner of the web platform, then Contact Us.
Include helpful details
Let us know your device type, the app or browser you used, and what happened. Screenshots of error messages are especially helpful.
Common Issues & Troubleshooting
Quick solutions to common palmER AI Suite issues including slow AI responses, login problems, and browser compatibility issues.
palmEM AI Overview
palmEM AI is a comprehensive emergency medicine reference app for iOS and Android. Access AI-powered clinical guidance instantly at the bedside.